Tutorial: Introduction To The Everyday Manager | YouAccel

Course Content
Course Summary
Course Files
Section 1: Management and Leadership
Explainer - 02:04
An Introduction To Management And Leadership - 13:26
Your Management Philosophy - 05:07
Being A LEAN Manager - 03:13
The Forever Learning Manager - 07:50
Section 2: Navigating the Course
Overview Of The Course - 00:20
Who Am I? - 01:17
Features Of The Course - 01:39
Applying What You Learn - 07:01
The Learning Cycle - 03:52
Section 3: Becoming an Influential Manager
Introduction To The Influential Manager - 02:17
What It Means To Be Influential - 05:28
The Behaviour Of Influential People - Assertiveness - 07:42
ADISCO - Adult To Adult / Direct - 11:05
ADISCO - I Statements / Solutions / Calmly / Ownership - 10:16
ADISCO - Activities - Quiz - Case Study - 07:10
Why You Need A Vision - 08:16
Working With SMART Goals - 03:45
Better Than Buy In - 05:23
Vision Quiz And Activity - 03:23
Influencing Attitudes - The Three Factors - 11:07
Influencing Attitudes - Targeting All Three Factors - 11:07
Influencing Attitudes - Quiz - Activity - Case Study - 04:08
Communicating To Influence - Words We Use - 10:12
How Do Influential People Talk? - 09:14
Body Language - 13:17
Communication Quiz - 01:34
Influence Through Listening - 07:58
Influencing Your Peers - 15:48
Influencing Your Boss - 05:47
Influencing Your Boss Quiz - 01:33
Introduction To Dealing With Difficult People - 01:47
Opposing Goals Or Narrative - 06:27
What Do They Fear? - 03:31
Personal Clashes - The Five Factors - 07:46
Personality Clashes - Compatibility Is Complex - 06:00
Talking Their Language - 06:11
Talking Their Language Case Study - 09:00
Talking Their Language - Language Styles And Stories - 03:21
People Watching - Activity / Exercise - 01:20
Influential Manager Summary - 02:38
Section 4: The Data Guided Manager
Using Data To Make Good Decisions - 00:38
The Data Guided Manager Explained - 07:34
The Data Guided Manager - Further Exploration - 05:05
Getting Control Of Your Processes - 09:42
The Different Methods You Can Use To Get Control Of Your Processes - 10:14
Getting Your Data - 12:55
Other Types Of Lead Indicators - 10:46
Choosing KPIs - 10:26
Analysing The Data - 12:43
Using The Information - 14:15
Creating A Data Guided Team - 11:28
Section 5: The Everyday Manager
Introduction To The Everyday Manager - 01:44
What Sort Of Leader Are You? - 03:36
The Heartbeat Of Your Role - 07:19
Using KPIs - Key Performance Indicators - 02:30
Benefits Of Team Meetings - 02:02
Ten Meeting Musts - 05:25
Ten Meeting Musts - Running The Meeting - 05:25
Ten Meeting Musts - Quiz - 00:42
Be Available - 03:18
Communicating By Email - 05:00
Other Ways To Communicate - 03:17
Time Management - 06:35
Time Management Exercise - 02:19
Managing Performance - 06:35
Delegation - 10:46
Delegation Exercise - 01:18
Section 6: LEAN Process Management
Introduction To LEAN Management - 00:42
LEAN As A Way Of Thinking - 03:27
LEAN Terms And Concepts - 09:51
Further LEAN Terms And Concepts - 06:56
The ProPeC Simple Improvement Process - 06:14
Understanding TIM WOODS - 02:37
TIM WOODS - Transport - 02:20
TIM WOODS Inventory - 03:35
TIM WOODS Motion - 01:37
TIM WOODS Waiting - 07:27
TIM WOODS Over Production - 02:19
TIM WOODS Over Processing - 03:17
TIM WOODS Defects - 03:00
TIM WOODS Skills - 01:08
Motivation - The Two Flavours - 04:44
Current State Analysis - 06:24
Creating A Process Map - 04:47
An Example Process Flow - 04:34
Root Cause Analysis - 5 Whys - 06:08
Root Cause Analysis - Fishbone Diagram - 09:44
Exploring The Why - 03:58
FMEA - Failure Mode Effects Analysis - 05:54
Define Your Goal - 00:41
SMART Goal Setting - 07:41
Goal Alignment - 05:55
Identify Actions And Plans - 07:45
Analysing Potential Ideas - 01:44
Planning Your Change - 02:22
Understanding Gantt Charts - 04:41
How To Make A Gantt Chart - 06:30
Planning Your Control Mechanisms - 06:10
Implementing Your Change - 02:28
Keep Your Discipline - 01:27
Ten Meeting Musts - 04:28
Action Boards And Issue Logs - 02:41
The Cost Of Change - 02:34
Review Processes - 04:59
The ProPeC Review Process - 06:22
Section 7: Training Your Team
Introduction To Training Your Team - 00:35
What Is Training For? - 01:34
The Three Box System - 05:20
Added Value Training - 05:43
Training Needs Analysis - 02:10
Cognitive Learning - 03:21
Psychomotor Learning - 01:32
Effective Learning - 03:30
What Is Training Needs Analysis? - 04:18
Training Needs Analysis Example - 04:24
Compliance Training - 05:51
Identifying Training Needs - 05:12
Pre-course Competency Assessments - 03:19
How To Choose Training - 05:56
Cost Free Training - 03:20
Sheep Dip Or Targeted? - 03:53
What Is Good Training - 03:59
Preparing The Employee - 04:20
Logistics Planning - 01:57
Post Course Discussion - 04:10
Measuring The Effectiveness Of Training - 01:29
Kirkpatrick Level 1 - Trainee Response - 03:38
Kirkpatrick Level 2 - Validation - 03:22
Kirkpatrick Level 3 - Practical Application - 04:10
Kirkpatrick Level 4 - Business Benefit - 07:12
Section 8: Culture Change Management
Introduction To Culture Change - 00:58
Why Culture Change Matters - 02:40
The Impact Of Culture - 02:53
Positive Goals - 04:47
Understanding Behavior - 00:42
Three Ways To Measure Behavior - 02:34
Behaviorism Explained - 10:29
Cognitive Psychology Explained - 10:32
Social Psychology Explained - 15:58
How Do You Measure A Culture - 02:58
Using Surveys - 05:22
Survey Questions - 04:17
Benefits Of DIY Surveys - 00:45
Benefits Of On The Shelf Surveys - 02:03
Benefits Of Using A Consultant - 00:44
Survey Exercise - 00:59
Surveys - Food For Thought - 03:13
Other Ways To Measure Culture - 00:41
Measuring Instances Of Behavior - 02:33
The Semi Structured Interview - 04:09
Focus Groups - 04:57
Focus Group Example Questions - 04:40
The Down Sides Of Focus Groups - 02:28
Getting Help From A Professional - 02:07
Quiz - Measuring A Culture - 00:49
Summary For Measuring A Culture - 03:18
Using ProPeC Process For Changing Your Culture - 04:34
The ProPeC Process Step 1 - The Business Reason - 04:17
The ProPeC Process Step 2 - Current State Analysis - 04:07
The ProPeC Process Step 3 - Goals or Objectives - 06:07
The ProPeC Process Step 4 - Action And Planning - 05:02
The ProPeC Microscope To Help Action And Planning - 04:40
Mechanisms For Identifying Actions And Planning - 07:40
Planning With Gantt Charts - 01:14
Actions and Planning Activity - 00:46
The ProPeC Process Summary So Far - 03:10
The ProPeC Process Step 5 - Implementing - 06:29
Neuro Logic Levels In Culture Change - Implementation - 08:23
Ajzen Theory Of Planned Behavior In Culture Change - Implementation - 01:57
The ProPeC Summary For Implementing - 00:57
Activity For Implementation - 00:42
The ProPeC Process Step 6 - Review - 01:50
Activity For Review Process - 00:34
Overall Activity For ProPec Process For Culture Change - 01:15
Closing Thoughts On Culture Change - 03:21
Section 9: Building a Team
Building A Team Introduction - 00:44
How Does An Effective Manager Deliver - 01:25
Manager's Role Quiz and Exercise - 00:57
Components Of A Good Team - 01:16
Defining Roles To Help Deliver Objectives - 08:55
The Importance Of Vision - 06:23
Two Islands Getting The Team Involved - 02:38
Collaboration Is Better Than Buy In - 07:23
What Are The Indicators Of Good Performance - 01:34
What Helps Make A Good Team Quiz - 01:22
Two Islands Activity - 01:48
Identifying A Team's Can, Know And Care - 05:05
Silo Mentality And Creating Overlap Between Can, Know And Care - 08:12
Can, Know And Care - Scripts Activity - 03:10
Individual Differences - 06:12
Belbin's Team Roles - 10:43
Types And Traits Psychometrics - 04:28
Should I Use Psychometrics? - 09:20
Quiz And Activity - 02:25
Section 10: Presenting Your Ideas
Introduction To Presenting Your Ideas - 00:42
Why You Are Delivering This Presentation - 01:15
Getting Your Thinking Right - 02:50
Understanding The Emotions - The Chimp - 03:09
Understanding The Role Of The Intellect - 02:23
Understanding The Decision Making Process - The Computer - 02:31
Dealing With The Chimp - 03:24
Summary For Presenting Your Ideas - 02:50
Introduction To The Structure Of An Effective Presentation - 02:01
Aim - Your Reason For The Presentation - 02:15
Creating A SMART Goal For Your Presentation - 02:17
Planning Your Presentation Route - 02:38
Building Your Main Body - 01:10
Using PEEL To Make Your Points - 06:52
An Example Of PEEL - 04:42
Your Presentation Conclusion - 01:26
Presentation Tools And Using Cards - 01:46
Scenario Exercise - 01:35
Example Presentation Using Index Cards - 05:15
Introduction To Public Speaking Fundamentals - 01:57
Tips For Being Heard - 05:54
Other Reasons You May Not Be Heard - 04:21
Being Understood - 04:26
Diction Tongue Twister Exercise - 08:28
What About Accents? - 05:04
Other Word Choices - 03:44
Tips To Being Understood - 01:57
How Well Are You Doing? - 02:45
How Do You Get Better At Presenting? - 03:45
Introduction To Creating Persuasive Presentations - 00:25
Key Areas For Motivation - 01:03
Telling Stories And Using Illustrations - 05:43
Understanding Modulation - 05:27
Understanding Gestures - 07:32
Understanding Visual Aids - 03:35
Your Call To Action - 02:32
Sustaining Your Presentation - 02:13
Summary For Presenting Your Ideas - 02:50
Section 11: The Team Life Cycle
Team Lifecycle Introduction - 01:52
Lifecycle Overview - 01:36
Lifecycle In Further Detail - 05:45
Lifecycle Exercise - 02:37
Recruitment Methods - 02:50
Principles Of Effective Recruitment - 04:08
Recruitment Selection - 09:52
Dealing With Poor Performers - 09:51
Dealing With Grievances - 04:18
The End Of The Team And Rebirth - 03:33
Section 12: Taking Care of Yourself and the Future of Management
Taking Care Of Yourself And The Future Of Management Introduction - 01:18
Keeping Your Head - 04:24
Building up Resilience - 03:24
Exercise - 01:01
Buckets Of Resources - 03:33
Training Your Thinking - 03:09
Maintaining Work Life Balance - 01:59
When It Is Time For A Change - 04:51
Using ProPec Improvement Process For Personal Use - 03:24
Alternatives To Being Employed - 00:51
The Future Of Management - 04:41
Thank You - 00:33

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Introduction To The Everyday Manager

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