Position: Customer Success Manager | YouAccel
updated Feb 2021

Position: Customer Success Manager

This position is part of the YouAccel distributed-flex program. This means candidates can work from our satellite office or entirely remotely from a location of their convenience.
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Job Description

YouAccel seeks a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training instructors, and minimizing churn. You should also be able to provide insights on customer-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base.

Key Responsibilities

  • Develop and manage customer retention plans.

  • Sustain business growth and profitability by maximizing value.

  • Analyze customer data to improve customer experience.

  • Hold product demonstrations for customers.

  • Improve onboarding processes.

  • Evaluate and improve tutorials and other communication infrastructure.

  • Mediate between customers and the organization.

  • Handle and resolve customer requests and complaints.

  • Aid in product design and product development

Qualifications Required

Highly organized and able to multi-task.

Self-driven and proactive nature.

Excellent communication and interpersonal skills.

Demonstrate leadership qualities.

High computer literacy and ability to learn new software.

Knowledge of customer success processes.

Experience in document creation.

Patient and active listener.

Passion for service.

To Apply

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Why Join the Team?

YouAccel offers the best rated courses from instructors & Contributors around the Globe. In total, YouAccel team members teach over 3 Million students spanning over 130 countries, and 5 continents. We're also very active on social media, with a loyal fan base. When you join the team, you're part of a rapidly growing community.

Distinguished Contributors.

YouAccel contributors have been featured in several mainstream publications for their achievements. This Includes:

Matthew Rolnick

Yaymaker, Forbes

60,000+ Students

Renee Sylvestre-Williams

Strategist, Forbes

Bryan Guerra

Digital Marketing

400,000+ Students

Mark Timberlake

Photographer

200,000+ Students

Philomena timberlake

Digital Marketing

100,000+ Students

Stephen Mather

Coach, Instructor

200,000+ Students

Jonny Burgoyne

App Developer

300,000+ Students

Mark Wahlbeck

CEO Deveslopes, LLC

500,000+ Students

Jason Brewer

iOS Engineer

300,000+ Students

Caleb Stultz

iOS Engineer

300,000+ Students

Geoff Blake

Graphic Designer

20,000+ Students

Brian Culp

MS Certified Instructor

50,000+ Students

Axel Mammitzsch

Hardware Engineer

1000+ Students

Wolf Matejek

Business, IT Coach

10,000+ Students

Vladimir Raykov

Copywriting, Marketing

50,000+ Students

Jordan Hudgens

IT, Programmer

500,000+ Students

Prof Krahenbill

IT, Business

100,000+ Students

Dumindu Madushanka

CEO Devuplink, LLC

Lisette Maduro

Author, Writer

Stefan Fulton

Producer - PBS, FCMG

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