Position: Customer Success Manager

Job Description

YouAccel seeks a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training instructors, and minimizing churn. You should also be able to provide insights on customer-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base.

Key Responsibilities

Develop and manage customer retention plans.

Sustain business growth and profitability by maximizing value.

Analyze customer data to improve customer experience.

Hold product demonstrations for customers.

Improve onboarding processes.

Evaluate and improve tutorials and other communication infrastructure.

Mediate between customers and the organization.

Handle and resolve customer requests and complaints.

Aid in product design and product development

Qualifications Required

Highly organized and able to multi-task.

Self-driven and proactive nature.

Excellent communication and interpersonal skills.

Demonstrate leadership qualities.

High computer literacy and ability to learn new software.

Knowledge of customer success processes.

Experience in document creation.

Patient and active listener.

Passion for service.

To Apply

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Why Join the Team?

YouAccel offers the best rated courses from instructors & Contributors around the Globe. In total, YouAccel team members teach over 3 Million students spanning over 130 countries, and 5 continents. We're also very active on social media, with a loyal fan base. When you join the team, you're part of a rapidly growing community.