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Master the Art of Management & Team Leadership.
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A comprehensive list of all sections & lectures for this course can be found below.
Explainer - 02:04 [Play]
An Introduction To Management And Leadership - 13:26
Your Management Philosophy - 05:07
Being A LEAN Manager - 03:13
The Forever Learning Manager - 07:50
Overview Of The Course - 00:20 [Play]
Who Am I? - 01:17
Features Of The Course - 01:39
Applying What You Learn - 07:01
The Learning Cycle - 03:52
Introduction To The Influential Manager - 02:17 [Play]
What It Means To Be Influential - 05:28
The Behaviour Of Influential People - Assertiveness - 07:42
ADISCO - Adult To Adult / Direct - 11:05
ADISCO - I Statements / Solutions / Calmly / Ownership - 10:16
ADISCO - Activities - Quiz - Case Study - 07:10
Why You Need A Vision - 08:16
Working With SMART Goals - 03:45
Better Than Buy In - 05:23
Vision Quiz And Activity - 03:23
Influencing Attitudes - The Three Factors - 11:07
Influencing Attitudes - Targeting All Three Factors - 11:07
Influencing Attitudes - Quiz - Activity - Case Study - 04:08
Communicating To Influence - Words We Use - 10:12
How Do Influential People Talk? - 09:14
Body Language - 13:17
Communication Quiz - 01:34
Influence Through Listening - 07:58
Influencing Your Peers - 15:48
Influencing Your Boss - 05:47
Influencing Your Boss Quiz - 01:33
Introduction To Dealing With Difficult People - 01:47
Opposing Goals Or Narrative - 06:27
What Do They Fear? - 03:31
Personal Clashes - The Five Factors - 07:46
Personality Clashes - Compatibility Is Complex - 06:00
Talking Their Language - 06:11
Talking Their Language Case Study - 09:00
Talking Their Language - Language Styles And Stories - 03:21
People Watching - Activity / Exercise - 01:20
Influential Manager Summary - 02:38
Using Data To Make Good Decisions - 00:38 [Play]
The Data Guided Manager Explained - 07:34
The Data Guided Manager - Further Exploration - 05:05
Getting Control Of Your Processes - 09:42
The Different Methods You Can Use To Get Control Of Your Processes - 10:14
Getting Your Data - 12:55
Other Types Of Lead Indicators - 10:46
Choosing KPIs - 10:26
Analysing The Data - 12:43
Using The Information - 14:15
Creating A Data Guided Team - 11:28
Introduction To The Everyday Manager - 01:44 [Play]
What Sort Of Leader Are You? - 03:36
The Heartbeat Of Your Role - 07:19
Using KPIs - Key Performance Indicators - 02:30
Benefits Of Team Meetings - 02:02
Ten Meeting Musts - 05:25
Ten Meeting Musts - Running The Meeting - 05:25
Ten Meeting Musts - Quiz - 00:42
Be Available - 03:18
Communicating By Email - 05:00
Other Ways To Communicate - 03:17
Time Management - 06:35
Time Management Exercise - 02:19
Managing Performance - 06:35
Delegation - 10:46
Delegation Exercise - 01:18
Introduction To LEAN Management - 00:42 [Play]
LEAN As A Way Of Thinking - 03:27
LEAN Terms And Concepts - 09:51
Further LEAN Terms And Concepts - 06:56
The ProPeC Simple Improvement Process - 06:14
Understanding TIM WOODS - 02:37
TIM WOODS - Transport - 02:20
TIM WOODS Inventory - 03:35
TIM WOODS Motion - 01:37
TIM WOODS Waiting - 07:27
TIM WOODS Over Production - 02:19
TIM WOODS Over Processing - 03:17
TIM WOODS Defects - 03:00
TIM WOODS Skills - 01:08
Motivation - The Two Flavours - 04:44
Current State Analysis - 06:24
Creating A Process Map - 04:47
An Example Process Flow - 04:34
Root Cause Analysis - 5 Whys - 06:08
Root Cause Analysis - Fishbone Diagram - 09:44
Exploring The Why - 03:58
FMEA - Failure Mode Effects Analysis - 05:54
Define Your Goal - 00:41
SMART Goal Setting - 07:41
Goal Alignment - 05:55
Identify Actions And Plans - 07:45
Analysing Potential Ideas - 01:44
Planning Your Change - 02:22
Understanding Gantt Charts - 04:41
How To Make A Gantt Chart - 06:30
Planning Your Control Mechanisms - 06:10
Implementing Your Change - 02:28
Keep Your Discipline - 01:27
Ten Meeting Musts - 04:28
Action Boards And Issue Logs - 02:41
The Cost Of Change - 02:34
Review Processes - 04:59
The ProPeC Review Process - 06:22
Introduction To Training Your Team - 00:35 [Play]
What Is Training For? - 01:34
The Three Box System - 05:20
Added Value Training - 05:43
Training Needs Analysis - 02:10
Cognitive Learning - 03:21
Psychomotor Learning - 01:32
Effective Learning - 03:30
What Is Training Needs Analysis? - 04:18
Training Needs Analysis Example - 04:24
Compliance Training - 05:51
Identifying Training Needs - 05:12
Pre-course Competency Assessments - 03:19
How To Choose Training - 05:56
Cost Free Training - 03:20
Sheep Dip Or Targeted? - 03:53
What Is Good Training - 03:59
Preparing The Employee - 04:20
Logistics Planning - 01:57
Post Course Discussion - 04:10
Measuring The Effectiveness Of Training - 01:29
Kirkpatrick Level 1 - Trainee Response - 03:38
Kirkpatrick Level 2 - Validation - 03:22
Kirkpatrick Level 3 - Practical Application - 04:10
Kirkpatrick Level 4 - Business Benefit - 07:12
Introduction To Culture Change - 00:58 [Play]
Why Culture Change Matters - 02:40
The Impact Of Culture - 02:53
Positive Goals - 04:47
Understanding Behavior - 00:42
Three Ways To Measure Behavior - 02:34
Behaviorism Explained - 10:29
Cognitive Psychology Explained - 10:32
Social Psychology Explained - 15:58
How Do You Measure A Culture - 02:58
Using Surveys - 05:22
Survey Questions - 04:17
Benefits Of DIY Surveys - 00:45
Benefits Of On The Shelf Surveys - 02:03
Benefits Of Using A Consultant - 00:44
Survey Exercise - 00:59
Surveys - Food For Thought - 03:13
Other Ways To Measure Culture - 00:41
Measuring Instances Of Behavior - 02:33
The Semi Structured Interview - 04:09
Focus Groups - 04:57
Focus Group Example Questions - 04:40
The Down Sides Of Focus Groups - 02:28
Getting Help From A Professional - 02:07
Quiz - Measuring A Culture - 00:49
Summary For Measuring A Culture - 03:18
Using ProPeC Process For Changing Your Culture - 04:34
The ProPeC Process Step 1 - The Business Reason - 04:17
The ProPeC Process Step 2 - Current State Analysis - 04:07
The ProPeC Process Step 3 - Goals or Objectives - 06:07
The ProPeC Process Step 4 - Action And Planning - 05:02
The ProPeC Microscope To Help Action And Planning - 04:40
Mechanisms For Identifying Actions And Planning - 07:40
Planning With Gantt Charts - 01:14
Actions and Planning Activity - 00:46
The ProPeC Process Summary So Far - 03:10
The ProPeC Process Step 5 - Implementing - 06:29
Neuro Logic Levels In Culture Change - Implementation - 08:23
Ajzen Theory Of Planned Behavior In Culture Change - Implementation - 01:57
The ProPeC Summary For Implementing - 00:57
Activity For Implementation - 00:42
The ProPeC Process Step 6 - Review - 01:50
Activity For Review Process - 00:34
Overall Activity For ProPec Process For Culture Change - 01:15
Closing Thoughts On Culture Change - 03:21
Building A Team Introduction - 00:44 [Play]
How Does An Effective Manager Deliver - 01:25
Manager's Role Quiz and Exercise - 00:57
Components Of A Good Team - 01:16
Defining Roles To Help Deliver Objectives - 08:55
The Importance Of Vision - 06:23
Two Islands Getting The Team Involved - 02:38
Collaboration Is Better Than Buy In - 07:23
What Are The Indicators Of Good Performance - 01:34
What Helps Make A Good Team Quiz - 01:22
Two Islands Activity - 01:48
Identifying A Team's Can, Know And Care - 05:05
Silo Mentality And Creating Overlap Between Can, Know And Care - 08:12
Can, Know And Care - Scripts Activity - 03:10
Individual Differences - 06:12
Belbin's Team Roles - 10:43
Types And Traits Psychometrics - 04:28
Should I Use Psychometrics? - 09:20
Quiz And Activity - 02:25
Introduction To Presenting Your Ideas - 00:42 [Play]
Why You Are Delivering This Presentation - 01:15
Getting Your Thinking Right - 02:50
Understanding The Emotions - The Chimp - 03:09
Understanding The Role Of The Intellect - 02:23
Understanding The Decision Making Process - The Computer - 02:31
Dealing With The Chimp - 03:24
Summary For Presenting Your Ideas - 02:50
Introduction To The Structure Of An Effective Presentation - 02:01
Aim - Your Reason For The Presentation - 02:15
Creating A SMART Goal For Your Presentation - 02:17
Planning Your Presentation Route - 02:38
Building Your Main Body - 01:10
Using PEEL To Make Your Points - 06:52
An Example Of PEEL - 04:42
Your Presentation Conclusion - 01:26
Presentation Tools And Using Cards - 01:46
Scenario Exercise - 01:35
Example Presentation Using Index Cards - 05:15
Introduction To Public Speaking Fundamentals - 01:57
Tips For Being Heard - 05:54
Other Reasons You May Not Be Heard - 04:21
Being Understood - 04:26
Diction Tongue Twister Exercise - 08:28
What About Accents? - 05:04
Other Word Choices - 03:44
Tips To Being Understood - 01:57
How Well Are You Doing? - 02:45
How Do You Get Better At Presenting? - 03:45
Introduction To Creating Persuasive Presentations - 00:25
Key Areas For Motivation - 01:03
Telling Stories And Using Illustrations - 05:43
Understanding Modulation - 05:27
Understanding Gestures - 07:32
Understanding Visual Aids - 03:35
Your Call To Action - 02:32
Sustaining Your Presentation - 02:13
Summary For Presenting Your Ideas - 02:50
Team Lifecycle Introduction - 01:52 [Play]
Lifecycle Overview - 01:36
Lifecycle In Further Detail - 05:45
Lifecycle Exercise - 02:37
Recruitment Methods - 02:50
Principles Of Effective Recruitment - 04:08
Recruitment Selection - 09:52
Dealing With Poor Performers - 09:51
Dealing With Grievances - 04:18
The End Of The Team And Rebirth - 03:33
Taking Care Of Yourself And The Future Of Management Introduction - 01:18 [Play]
Keeping Your Head - 04:24
Building up Resilience - 03:24
Exercise - 01:01
Buckets Of Resources - 03:33
Training Your Thinking - 03:09
Maintaining Work Life Balance - 01:59
When It Is Time For A Change - 04:51
Using ProPec Improvement Process For Personal Use - 03:24
Alternatives To Being Employed - 00:51
The Future Of Management - 04:41
Thank You - 00:33
Leadership Skills Training - Lean Management - Culture Change - People Management
Do you want to become a better manager?
Do you want to improve your leadership skills?
This course will help you master core management skills, it is designed for complete beginners, it will you help you overcome challenges that hold you back and help you climb the ladder of success.
You will learn core leadership and people skills and you will learn how to master LEAN Business Process Management.
Everything you need to further your Managerial Career!
This course had been developed and delivered by Stephen Mather - A leading UK management change consultant, trainer, coach and psychologist. He will guide you through the tools and techniques that you need to become a successful manager.
So don't delay - start your journey today!
Who this course is for:
All course reviews are written by students who have completed the course or are currently enrolled.
Well explained the concept of leadership and management . Some more examples related to real world would be a great help . A few more questions as a quiz and some activity to perform in order to judge the knowledge absorbed by students after watching this video would really benefit.
Yes, I am very much a leader as I've owned a business for 10 years. It was always about influencing others and being a great delegator.
solve the problem, it needs to ask some question, like what's the purpose, who will in charge of it? how to assemble the resource. and the primary of the manage, the primary of the lead
Being in a senior lead role of my department, I can easily think of situations and examples that the instructor talks about in the lessons.
It confirmed how important it is to be a manager but have leadership skills.
This course fit well to my current job which require management and leadership skills.
I can consider a leadership, as i influence people, leading by example!
Very good examples for understanding the roles of managers and leaders
Very detailed. I have read a lot on the topic but this is the first time i am appreciating it. The instructor knows his facts. Thanks
Great teacher that gives good examples by explaining in a decent and understanding way.
Yes, since I lead a group of 40 Girl Scouts and this is beneficial
Great explanations of concepts and deeper understandings of the theories are absolutely the hallmarks of the lectures.
It has brushed up my knowledge
Real time practical suggestions which can be easily applied! Good reinforced of what we know but don't practice!
This is a really good course for my personal development. The instructors have a clear intention to give their best to the students, which is clearly demonstrated from this high quality course ware they have designed and the part that I have gone through so far. Thank you very much for designing this useful and practical course.
Iam soo glad to have chosen this course. It was worth the time invested on it. Got a clear understand of what management is.
of course it is good for me up to a point, thanks for inspiring me to lessening to your course
Absolutely good stuff
Very Motivating speaker! Excellent Course!
The course is really good and gives good insight about management skills.
it is a good much
A must for Leaders and aspiring Leaders!
The course teaches me how to be to deal with people and to treat them and how i should also be able to deal with myself. how to be good manager.
Yes, very educative and useful.
Very informative thus far
i think it is a great course for beginners to learn leadership
Great, organized, in depth. I highly recommend this course.
It gave perfect understanding how to initially start with thinking as a leader, stating the basic requirements to be a leader
Lots of food for thought! Thank you!
This has been a great journey and i have come to realize that i had a huge gap to fill as a manager.From where i started, now am fully confident that i will make one of the best managers/leader in a any company.i feel confident and lots of expertise to share
Its a great course which implements different types of idea to use in your work environment.
This course provides a practical knowledge. It is easy to use them in real business situation.
Very organized and professional course. Last few chapters are indeed great.
I found this course to be incredibly useful with concise information about strategies and obtained takeaway abilities that I can use.
Very descriptive with real-life examples-- would recommend to everybody trying to know about basic management
In fact I can not describe what I went through in this session with a few words. It was deep, focused, professional, upscale, nice. In short, I achieved what I wanted, but I needed to listen to a lot of passages again to install the information, since I was following the passages with great pomp.
One of my biggest goals as a young woman is to not only manage but lead a team. This course had a plethora of information that moving forward I will be implementing in my career now and in the future. I am definitely going to be referring to these modules as I continue my journey to becoming a leader! Thank You!
I learned a lot from this and easy ways to remember principles. I will revisit this course every six month as a refresher.
Mark Timberlake is currently teaching 10 courses. All courses are currently open for enrollment.
Mark Timberlake currently has 51,100 global enrollments across 10 courses that are active on the platform.
Mark Timberlake has an average rating of 4.5/5 stars, across 10 courses.
Mark runs an online training company called SME Heroes, which specializes in training on all things to do with sales, online marketing, management and his personal passion of photography.
He has extensive experience with online business in various forms over the last 15 years and loves to share his hard won lessons and techniques for online business success.
In addition he also has over 12 years experience in online retail and over 6 years experience as a commercial photographer.
This means he has a deep breadth of experience which comes through in his courses which are always designed to be easy to understand and to pass on the skills he has learned in a practical way.
You have nothing to lose. Give the course a try. If it's not what you expected, get a full refund within 30 days of purchase.